FAQs

Q?What services do you provide?
A.

Elder Assist provides customised non-medical in home care for seniors.  Please see our Services tab for some examples which include appointments, errands, administration including correspondence, light housekeeping including meal preparation, simple home maintenance, respite and companionship.  Other examples might include de-cluttering, internet support, organising gifts or accompanying someone for a walk or outing.

These are just a few examples and we would consider many other services that would fall under the non-medical category. We also welcome family members or friends from interstate and overseas who might like assistance with Sydney based seniors.

Please contact us at info@elderassist.com.au or call us on 0477 30 60 61 to discuss your individual requirements for in home senior care.

Q?What services don’t you provide?
A.

Elder Assist is unable to provide any type of medical service or nursing type care.  This includes the dressing of wounds or any type of therapy or rehabilitation.  By law we also cannot administer medication, however, we can offer friendly reminders.

For more information about our services please contact us at info@elderassist.com.au or call 0477 30 60 61.

Q?What are your rates?
A.

Elder Assist provides customised non-medical in home care for seniors and no two clients are alike, therefore, we can only provide a quote after a no obligation and free discussion by phone or email. Included in our rates is insurance.  Our carers are carefully screened and fully insured. We also pride ourselves on our ethical standards and high levels of privacy and security.

Please contact us at info@elderassist.com.au or call us on 0477 30 60 61 to discuss your individual requirements for in home senior care.

Q?Which areas do you service?
A.

Elder Assist currently provides services in Sydney City, Inner West, and Eastern Suburbs. We hope to expand further at a later date. We also welcome family members or friends from overseas, interstate or outside of Sydney who would like to organise our services for someone in Sydney.

Please contact us at info@elderassist.com.au or call us on 0477 30 60 61 to discuss your individual requirements for in home senior care.

Q?What times do you offer services?
A.

Elder Assist typically provides services during business hours during the week, however, we can also do some work evenings and weekends on request.  Please note that we cannot offer over night or 24 hour care at this time.

Please contact us at info@elderassist.com.au or call us on 0477 30 60 61 to discuss your individual requirements for in home senior care.

Q?Do you only support seniors?
A.

Elder Assist specialises in providing non-medical in home care for seniors, however, we would also welcome people with a disability, recovering from an accident or following the birth of a child, provided, however, that any services would have to be non-medical in nature.

Please contact us at info@elderassist.com.au or call us on 0477 30 60 61 to discuss your individual requirements.

Q?What are your Terms and Conditions?
A.

Please contact us at info@elderassist.com.au or call us on 0477 30 60 61 to request a copy of our Terms and Conditions.

Please do not hesitate to contact us at info@elderassist.com.au or call us on 0477 30 60 61 if you have any other questions that have not been covered by these FAQ’s.