Australia's aged care system is one of the most complex in the world. We'll guide your family through it — step by step.
No credit card required. Free report, then $29/month. Cancel anytime.
The Problem
Getting approved is the easy part. What comes next is a maze of bureaucracy, confusing terminology, and decisions that can cost your family thousands of dollars if you get them wrong.
From 1 July 2025, the entire Home Care Package system was replaced with Support at Home. Existing care arrangements changed, funding shifted, and thousands of families were left scrambling to understand what it meant for them.
An Aged Care Assessment Team assessment is required before any funding kicks in — but wait times vary wildly by region. In some areas it's 6 weeks; in others, over 6 months. Most families find out the hard way.
There are over 900 approved aged care providers in Australia. Choosing the wrong one — or not negotiating your care plan — can mean less care for the same money. Most families don't know they can switch.
The Basic Daily Fee, income-tested care fee, and means-tested fees are all different things. Most families don't realise how much their parent will actually pay until the first invoice arrives.
How Elder Assist Works
In under 5 minutes, you give us the facts about your parent's situation. We cross-reference current legislation, regional data, and provider availability to generate a report that tells you exactly where you stand — and what to do next.
8 straightforward questions: age, location, current care level, what they struggle with day-to-day, and whether they've had an ACAT assessment.
We match their situation against current Support at Home legislation, regional wait times, available providers in their postcode, and any relevant 2025 reform changes.
A clear, personalised PDF arrives by email within minutes — written in plain English, not government bureaucrat-speak. No jargon, no asterisks, no fine print.
Why Families Trust Elder Assist
From Families Like Yours
"Mum had been on the waiting list for 9 months when we found Elder Assist. The report showed us she was actually eligible for interim Commonwealth Home Support Programme services while she waited. Life-changing."
"The July 2025 changes completely blindsided our family. Dad's care plan changed overnight and his previous provider couldn't explain what had changed or why. Elder Assist's report made it clear in plain English — I finally understood."
"We used the pre-written complaint letter after our mother's provider kept miscalculating her fees. The Aged Care Quality Commission resolved it within three weeks. I don't know what we would have done without that template."
Simple, Transparent Pricing
Your first report is completely free. After that, a monthly subscription keeps your information up to date as legislation changes and your parent's needs evolve.
Get started immediately. One complete personalised report with no obligation.
Ongoing updates as your parent's situation changes and as legislation evolves. Cancel anytime.
For Aged Care Providers
Are you an approved aged care provider? Offer Elder Assist as a value-added service to prospective and current clients — branded with your organisation's identity.
White-label the Elder Assist platform with your logo, colours, and contact details. Families see your brand throughout the experience.
Families who understand the system are easier to onboard. Give prospective clients clarity before they even call — and convert more enquiries.
Show families you take the 2025 reforms seriously. Reports reference current legislation and position your organisation as transparent and trustworthy.
Get your free personalised care report in under 5 minutes. No jargon, no sales call, no credit card.