Privacy Policy

Last updated: 27 April 2025

Elder Assist ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

1. Who We Are

Elder Assist is an Australian-based platform helping families navigate aged care options, including the Support at Home reforms. Contact us at bryce@thevco.com.au. Our operations and data are based in Australia.

2. What Personal Information We Collect

Name, email address, and contact details (during registration or enquiry)
Information about your family situation and aged care needs (entered voluntarily)
Payment information (processed by our secure payment provider — we do not store card details)
Usage data, including pages visited and features used
Technical data such as IP address, browser type, and device identifiers

3. How We Collect Personal Information

We collect information when you register for an account, use our platform, contact us for support, or subscribe to our communications. We may also collect information automatically through cookies and analytics tools.

4. Why We Collect Personal Information

To provide our aged care navigation and guidance services
To personalise your experience based on your family's circumstances
To process payments and manage subscriptions
To communicate with you about your account and relevant aged care updates
To comply with Australian laws and regulations
To improve our services through anonymised analytics

5. Sensitive Information

Our platform may handle health and aged care information you share about your family members. We treat all such information with the highest level of care and use it solely to provide you with relevant guidance. We do not share this information with third parties except as described in Section 7.

6. How We Store and Protect Your Information

Your information is stored on secure Australian servers. We use encryption in transit (TLS), encryption at rest, access controls, and regular security reviews to protect your data. No internet system is 100% secure, but we take all reasonable precautions.

7. Disclosure to Third Parties

We do not sell your personal information. We may share it with:

Service providers assisting us with hosting, payments, and communications — bound by confidentiality
Regulators and law enforcement where required by Australian law
Professional advisers under strict confidentiality obligations

Some service providers may be located outside Australia. Where this occurs, we ensure appropriate safeguards are in place under the APPs.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Complain about a breach of the APPs
Request deletion of your data (subject to legal obligations)

9. Data Retention

We retain your information for as long as your account is active or as required by law. When data is no longer needed, it is securely deleted or anonymised.

10. Cookies

We use cookies to improve your experience and understand how our platform is used. Cookies do not personally identify you. You may disable cookies in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Continued use after changes constitutes acceptance.

12. Complaints

If you believe we have breached the Australian Privacy Principles, contact us at bryce@thevco.com.au. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

Elder Assist
Email: bryce@thevco.com.au
Website: elderassist.com.au
Jurisdiction: Australia